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Frequently asked questions 

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Planning

  • What are a few things I should do before the movers arrive?
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  • How long before the move should I book your moving services?

    While a minimum notice of one week is sufficient, book us one month in advance to avoid disappointments due to unavailability. We require at least a week to review your requirements, visit you if necessary, and customize a quote.

  • What type of payment methods do you accept?

    We accept almost all debit/credit cards. We accept cash. The cards are processed through Square Processing. You can rest assured, as one of the leading card processors, your information is safe.

  • Can I get a full refund?
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Pricing

  • Do I have to pay upfront when I book your services?

    No. All money is paid after your move is complete and you are satisfied.

  • Do you have any branches overseas?
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  • Is there a discount for family members?
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  • Where is your main office?
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Insurance

  • Do you guarantee the safety of our items during packing and transit?

    Our team is trained in safety wrapping measures to minimize damage. 

    As an insured company, we also provide basic coverage for damages caused due to unforeseen circumstances and accidents. 


  • Do you have any branches overseas?
    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
  • Is there a discount for family members?
    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
  • Where is your main office?
    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.

Moving Process

  • What is your return policy?

    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
  • Do you have any branches overseas?

    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
  • Is there a discount for family members?

    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
  • Where is your main office?

    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.

Services

  • Do you provide packing services?

    Yes. Although most often the customer will pack their own belonging to ensure they know what boxes contain what. Also to sift through belongings befor the actual move and discard unwanted/old items. 

  • Can I hire you to move a single item?

    Yes. We move single items as much as we help move entire homes and offices. 

  • What does your Full-service entail?

    We wrap your items as per our safety guidelines that minimize damages, load and transport them to the new location and then unload and stage them as per your preference. We bring the necessary supplies and equipment required to complete the entire process.  Materials, Trasnportation, tools/disassembly, loading/unloading.

  • What does your Labor-only service entail?

    This service is applicable when you have taken care of the moving logistics and have hired a truck, moving PODS, or storage container. We simply extend our labor which is limited to loading, unloading, or both, depending on your requirement and location. This service does not extend to locations outside Florida. 

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